Chief digital, data and technology officer

You can:

• ensure digital, data and technology shapes the organisation’s strategy
• integrate digital, data and technology thinking, processes and practices into organisational decision making
• ensure digital, data and technology meets user needs and enables the organisation's outcomes

Examples of leadership using this skill:

• creating partnerships across the organisation to build trust as a recognised strategic leader
• increasing understanding amongst senior leaders so that everyone shares the value of using digital, data and technology to shape the organisation’s strategy
• rooting conversations on the organisation’s strategy in user needs and challenging strategic decisions made without understanding of the user's context

You can:

• work with all business areas to define the problems that need to be solved
• ensure roadmaps meet organisational strategic aims and that responsibility for delivery of the roadmap is shared appropriately across business areas
• decide when to manage, maintain or evolve products and services to deliver organisational outcomes and support seamless user journeys

Examples of leadership using this skill:

• partnering with senior leaders to determine how potential blockers in roadmaps will be managed
• managing expectations on what the organisation has the capacity to deliver and pushing back when needed
• directing and agreeing resource, guidance and investment to ensure opportunities for innovation are acted upon, and live products and services are continuously developed

You can:

• partner with other business areas to set the metrics needed to measure progress towards organisational objectives

• monitor performance, recognising when to change the direction of the organisation

• work with your partners to decide people, process and technology changes based on performance data

Examples of leadership using this skill:

• sharing performance indicators that are important for digital, data and technology with senior leaders in a way that influences metrics across the organisation

• translating performance insights into required change, negotiating with senior leaders to see this change through

• communicating performance-led insights and recommendations to the board that identify opportunities, highlight risks and show progress

You can:

• be accountable for digital, data and technology resilience across the organisation

• advocate for the appropriate level of investment to support organisational resilience

• ensure that risks, including cyber security, privacy and compliance risks, are addressed by governance, operational processes, delivery practices and the strategic selection of suppliers

Examples of leadership using this skill:

• directing the digital, data and technology environment so the organisation can safely and securely harness innovative practices and emerging technologies
• working with the board to agree acceptable levels of information and cyber security risk, and mitigation strategies
• working with senior leaders to ensure that digital, data and technology is operating within organisational and external security governance frameworks

You can:

• ensure that technology and data architecture optimises how the organisation delivers outcomes

• oversee the development of technology and data standards to support the changing landscape whilst ensuring inclusivity, security and ethical practices

• ensure interoperability in technology and data to support organisational and cross-government delivery

Examples of leadership using this skill:

• increasing the board’s understanding of the technology and data architecture and infrastructure needed to make use of emerging technologies in the changing digital, data and technology landscape
• providing thought leadership and building partnerships in cross-government and external networks to increase and support interoperability
• setting the agenda for reusability and sustainability in digital, data and technology

You can:

• own and manage budgets across digital, data and technology
• secure appropriate investment to deliver organisational strategy and priorities
• negotiate investments in shared technologies across the organisation and across government

Examples of leadership using this skill:

• prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value

• identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained

• balancing short-term tactical gains with longer-term strategies to ensure value now and in future

You can:

• seek opportunities for innovation in a continually changing landscape
• detect and analyse early trends in society, technology, data or cyber security that could be important for your organisation
• advise the organisation on the implications of societal changes, new technologies and uses of data, such as ethical, security or legal implications
• support teams to identify opportunities for innovation
• introduce technologies and methods that address shared problems

Examples of leadership using this skill:

• building trust and credibility with stakeholders by demonstrating the relevance of new technologies or methods to address organisational challenges
• helping people at all levels of your organisation understand the potential benefits and risks of changes
• persuading other leaders to support and invest in innovation

You can:

• guide the organisation to ensure it has the specialist digital, data and technology skills it needs
• develop organisational processes and ways of working so that digital and data roles you support can thrive
• continuously improve and optimise the organisational environment

Examples of leadership using this skill:

• prioritising capability needs that will have the most impact
• negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies
• advocating for good practice in ways of working and supporting people to adopt this practice
• growing digital and data communities

Capability building for digital, data and technology teams

Innovation in digital, data and technology

Capability building for digital, data and technology teams

Innovation in digital, data and technology

Capability building for digital, data and technology teams

Innovation in digital, data and technology